For clients living outside India in the countries listed in our International Terms of Service. Clients in India: please see the policies on mantraminds.com.

Clients en France : lire ce document en français.

International Cancellation & Refund Policy

1. Scope

This policy covers online well-being counselling booked by clients living in the countries we currently serve: the United Kingdom, Ireland, the Netherlands, Germany, Portugal, Sweden, France, Switzerland, Norway, Denmark, Finland, Singapore, Hong Kong, Japan, South Korea, Sri Lanka, Bangladesh, Nepal, Australia, New Zealand, Fiji, Trinidad and Tobago and Suriname. All fees are payable directly by you, as Mantraminds does not work with insurance providers.

2. Book at least one day ahead

Please book your session at least one day ahead (India time). Same-day sessions are offered only in exceptional cases, if a counsellor happens to be free, and can't be guaranteed. If you need support today, the local support page for your country lists free services.

If, after reading your sign-up answers, we find our service isn't the right fit for you, we'll cancel your booking and give you a full refund. The same applies if your first session shows it isn't the right fit: your counsellor will stop the session and you'll get a full refund.

3. How payment works: pay when you book

• You pay when you book, by card or another method shown at checkout, through our payment provider (Razorpay). A booking is confirmed once payment has gone through.
• The cancellation deadline is 6:00 PM India time, 2 calendar days before your session. For example, for a session on Friday, the deadline is 6:00 PM India time on Wednesday.
• If you cancel before the deadline, you get a full refund (see section 6), or session credit if you prefer.
• If you book after the deadline (for example, the day before your session), the late-change rules in section 4 apply from the moment you book.
• Payments appear on your statement as MANTRAMINDS.

4. Cancellations, rescheduling, lateness and no-shows

Please email care@mantraminds.com. Requests are processed between 11:00 AM and 6:00 PM India time (IST) every day, so the 6:00 PM cancellation deadline is the end of a processing window. A request must reach us by 6:00 PM India time on the deadline day to count; anything later counts as received at 11:00 AM the next day.

If your counsellor is late or can't join, we'll make up the lost time, offer a new session, or give you session credit or a full refund.

4A. Clients in the UK, the EU and Norway

If you live in the United Kingdom, Ireland, the Netherlands, Germany, Portugal, Sweden, France, Norway, Denmark or Finland, your local law may give you 14 days from booking to cancel.

• If you book a session that takes place within those 14 days, you ask us to provide it within that period. Once the session has been held, the right to cancel no longer applies.
• If you cancel within the 14 days and before your session is held, we'll refund the full amount to your original payment method within 14 days.
• To cancel, email care@mantraminds.com with a clear statement, or use the form below.

Cancellation form (complete and send only if you wish to cancel)

To: Mantraminds, E-303, LGF, Greater Kailash II, New Delhi 110048, India · care@mantraminds.com

I hereby give notice that I cancel my contract for the following service: well-being counselling session booked on _ for the session on _. Name: _. Email used for booking: _. Date: __.

4B. Clients in South Korea

If you live in South Korea, Korean law (Act on Consumer Protection in Electronic Commerce, Articles 17 and 18) gives you extra protection:

• You can withdraw from a booking within 7 days of receiving your booking confirmation and get a full refund, as long as the session hasn't started. This applies even after the cancellation deadline in section 4.
• Once a session has started, it can no longer be withdrawn.
• We refund within 3 business days of your request, to your original payment method.
• Where this policy gives you more, it applies instead. To withdraw, email care@mantraminds.com.

5. If we cancel

If we cancel or can't hold your session because of a problem on our side, or we end the service (for example after a referral), you can choose a new time, session credit or a full refund.

6. Refunds and session credit

• Refunds are always for the full amount you paid, with nothing deducted. We refund to your original payment method, usually within 10 working days of approving your request. Your bank may take a few more days to show it. Refunds are made in the currency you paid, so the amount in your own currency may differ slightly because of exchange rates.
• Session credit is an alternative to a refund, if you prefer. It is worth one 50-minute session, can be used straight away, and must be used within 6 months. You can hold credit for one session at a time. It can't be split, transferred or exchanged for cash.

7. Questions about a charge

If a charge looks wrong, please email care@mantraminds.com before contacting your bank. We reply within 2 working days and correct genuine mistakes quickly, usually faster than a bank dispute. If you do raise a dispute, we will share your booking, payment and agreement records with your bank or payment provider so the dispute can be decided.

8. Exceptional circumstances and your rights

Refunds or extra rescheduling outside these terms may be considered case by case for genuine extenuating circumstances.

Nothing in this policy affects rights you have under the consumer law of the country you live in that can't be excluded.

9. Legal

This policy is governed by Indian law. Disputes are subject to arbitration in New Delhi under the Arbitration and Conciliation Act, 1996, without affecting your rights under section 8.

Questions: care@mantraminds.com

Version 1.7 (test phase) · Last updated 20 October 2026