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Cancellation & Refund Policy

Draft for legal review. Not yet in force.

Draft for legal review. Not yet in force.

Legal Policies

1. Scope

This policy covers online well-being counselling booked by clients living in the United Kingdom, Singapore, Australia and New Zealand with Mantraminds Behavioural Health Centre, a unit of Venture7 Technology Private Limited. All fees are payable directly by you, as Mantraminds does not work with insurance providers.

2. Free intro call

The 15-minute intro call is free. You can reschedule or cancel it at any time by emailing care@mantraminds.com.

3. Cancellations, rescheduling and no-shows

When you tell us What happens
2 or more calendar days before your session Unlimited free rescheduling, or a full refund if you choose to cancel
1 day's notice One free rescheduling, subject to availability. No refund
Same day Cancellations and rescheduling aren't possible, except in genuine emergencies at our discretion
No-show The session is treated as used. No refund or rescheduling

Please email care@mantraminds.com. Requests are processed between 11:00 AM and 7:00 PM India time (IST) every day. A request sent outside these hours counts as received when the next window opens.

4. If we cancel

If we cancel or can't hold your session because of a problem on our side, you can choose a new time or a full refund.

5. Refunds

Eligible refunds can be taken as either:

• a refund to an Indian bank account within 10 working days, or
• account credit you can use straight away towards a future session.

6. Exceptional circumstances and your rights

Refunds or extra rescheduling outside these terms may be considered case by case for genuine extenuating circumstances.

Nothing in this policy affects rights you have under the consumer law of the country you live in that can't be excluded.

7. Legal

This policy is governed by Indian law. Disputes are subject to arbitration in Delhi under the Arbitration and Conciliation Act, 1996, without affecting your rights under section 6.

Questions: care@mantraminds.com

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