Cancellation & Refund Policy
This Cancellation & Refund Policy explains how cancellations, refunds, and subscription changes are handled for services offered by MantraMinds (“we,” “us,” or “our”).
By purchasing or subscribing to any paid feature of MantraMinds, you agree to this policy in addition to our Terms of Use.
This policy should be read together with our Terms of Use.
1. General Principles
MantraMinds is designed to be flexible and transparent.
- Users should understand what they are paying for
- Institutions should have predictable billing terms
- Refunds should be fair and consistent
- Policies should avoid unnecessary friction
This policy applies to individual users, institutional users, and any future paid offerings unless otherwise stated.
2. Free Access
Certain features of MantraMinds may be available at no cost.
No payment is required for free features, and therefore no refunds apply to free access.
3. Individual Subscriptions
If MantraMinds offers paid individual subscriptions:
A. Cancellation
- You may cancel your subscription at any time through your account settings or by contacting support.
- Cancellation will take effect at the end of the current billing cycle.
- You will continue to have access to paid features until the end of that cycle.
B. Refunds
- Subscription fees are non-refundable once a billing cycle has begun, unless required by applicable law.
- We do not provide partial refunds for unused time in a billing period.
4. One-Time Purchases (If Applicable)
If MantraMinds offers one-time purchases (such as special programs, workshops, or add-ons):
- Purchases are generally non-refundable once access is granted.
- Exceptions may be made in cases of duplicate payment, technical failure, or other reasonable circumstances at our discretion.
5. Professional Services (If Offered)
If MantraMinds facilitates access to third-party professional services (such as psychologists, psychiatrists, or therapists):
- Cancellation and refund terms for those services may be governed by the professional provider’s own policies.
- MantraMinds does not control or override the refund policies of independent professionals.
- Any applicable terms will be clearly communicated before booking or payment.
6. Institutional Plans and Licenses
For schools, universities, employers, or organizations:
- Institutional agreements, pilots, or licenses are governed by separate written contracts.
- Cancellation, renewal, and refund terms will be specified in those agreements.
- Unless otherwise agreed in writing, institutional fees are non-refundable once the service period has begun.
7. Exceptional Circumstances
Refunds may be considered on a case-by-case basis in situations such as:
- billing errors or duplicate charges
- prolonged service unavailability due to technical issues
- legal or regulatory requirements
Any such refunds are granted at MantraMinds’ discretion unless mandated by law.
8. How to Request a Cancellation or Refund
To request cancellation or raise a billing concern, please contact:
Email: support@mantraminds.com
(Or the support contact provided in your account or institutional agreement)
Please include:
- your registered email address
- details of the issue
- relevant transaction information
We aim to respond within a reasonable timeframe.
9. Changes to This Policy
We may update this Cancellation & Refund Policy from time to time to reflect changes in services or legal requirements.
Any updates will be posted with a revised “Last updated” date. Continued use of paid services indicates acceptance of the updated policy.
Paid subscriptions may be cancelled at any time. Refunds are subject to our Cancellation & Refund Policy and applicable law.
